How to Exercise Your Data Subject Rights

This help provides some general information on how to contact Up4it in order to exercise your data subject rights under applicable law. If you have any general questions about privacy or data protection at Up4it, you can send us an email.

1. Account Deletion

Deleting your account will result in the permanent closure of your Up4it account that can’t be reversed. Once your account deletion request has been processed, your personal information will be permanently deleted (except for certain information that we may retain, as outlined in our Privacy Policy). This means that we’ll no longer be able to provide our services to you and if you decide to use Up4it again in the future, you’ll need to set up a new account.

How to Delete Your Account

You can delete your account and its data by going to Profile and selecting Privacy & sharing.

2. Data Access

You can always review information within your Up4it account dashboard.

Obtaining a Copy of the Account Data Up4it Holds About You

To download a copy of your personal data, you can submit a request by going to your Account and selecting Privacy & sharing. This process involves initiating a request, a security check to ensure we’re not handing over your data to another person, and then coming back to download the data file. For more details about the contents of your access file, find out more about understanding the contents of your access request or data file.

3. Data Portability

Right to Portability

In certain jurisdictions, the applicable law may allow you to receive a copy of the personal information you have provided to Up4it. If you’re permitted to exercise this right, you can request to receive certain personal information in a structured, commonly used, and machine-readable format. Alternatively, you can request that we transmit this information to another service provider, where technically feasible.

Exercising Your Right to Portability

For a complete copy of your data, you can download a file by going to Profile and selecting Privacy & sharing.

4. Opting Out from Marketing Communications

Exercising Your Right to Opt Out from Receiving Marketing Emails, Notifications, Text Messages, or Calls

Go to Profile and click Notifications.

If You Are Still Receiving Emails from Up4it After Opting Out

We will continue to use the contact details you provided in order to send you notifications related to a service you have requested (ex: booking confirmation emails, transactional emails). If you do not want to receive any notifications from Up4it (including service messages), you’ll need to deactivate or delete your Up4it account.

5. Object to Processing

How to Object to Up4it’s Processing of Some of Your Personal Data for Certain Specific Purposes

If permitted under the laws of the jurisdiction where you reside, you may request that Up4it not process your personal information for certain specific purposes (including profiling) where such processing is based on legitimate interest. If you object to such processing, Up4it will no longer process your personal information for these purposes unless we can demonstrate compelling legitimate grounds for such processing, or such processing is required for the establishment, exercise, or defense of legal claims.

You may exercise your rights to object to processing by sending us an email.

6. Account Information Updates and Corrections

How to Correct Information Up4it Has About You

You have the right to ensure certain personal data is accurate and up-to-date. You can edit profile information within the personal information tab of your account.

7. Non-user Data Subject Rights

If you are a non-user, you can exercise any of your non-user data subject rights via email.

Specify your country of residence
Include the subject “Privacy Data Subject Right Request”

Note that before taking action on your request, Up4it may need to confirm your identity.

8. Sensitive Data Processing

In certain jurisdictions, the applicable law may allow you to opt-out of or limit the processing of your sensitive personal information for uses that do not otherwise meet certain exemption reasons, which include the following:

The use is necessary to perform services reasonably expected by the user (particularly with respect to tax reporting)
The use is reasonably necessary and proportionate to help ensure security and integrity (including (i) resisting malicious, deceptive, fraudulent, or illegal actions and (ii) ensuring the physical safety of natural persons)
The use is necessary to verify customer information
The use is necessary to verify or maintain the quality or safety of the service

You may exercise your right to opt-out or limit the use of sensitive data processing in applicable jurisdictions by sending us an email.