Privacy Policy

Up4it exists to help build connections between people and make the world more open and inclusive. We are a community built on trust. A fundamental part of earning that trust means being clear about how we use your information and protecting your human right to privacy.

This Privacy Policy describes how The Corner Inc. and its affiliates (collectively, “Up4it”) collect, use, and share information when you use our websites, mobile apps, and other online products and services (collectively, the “Services”) or when you otherwise interact with us.

1. Personal Information We Collect

1.1 Information Needed to Use the Up4it Platform. We collect personal information about you when you use the Up4it Platform. Without it, we may not be able to provide all services requested. This information includes:

Contact, Account, and Profile Information: First name, last name, phone number, postal address, email address, date of birth, and profile photo, depending on the features you use.
Payment Information: Payment account or bank account information. If you are not an Up4it user, we may receive payment information relating to you, such as when an Up4it user provides your payment card to complete a reservation.

1.2 Information You Choose to Give Us. You can choose to provide us with additional personal information, including:

Additional Profile Information: Gender, preferred language(s), city, and personal description.
Biometric Information: Facial recognition data derived from photos and identification documents you submit for verification, where offered and with your consent where required by applicable law.
Other Information: When you fill in a form, add information to your account, respond to surveys, post to community forums, participate in promotions, communicate with Up4it Support and other Members, import or manually enter address book contacts, provide your address and/or geolocation, or share your moment with us.

1.3 Information Automatically Collected by Using the Up4it Platform and Our Payment Services.

Geolocation Information: Precise or approximate location determined from your IP address, device GPS, or other information you share, depending on your device settings.
Usage Information: Searches for Listings, reservations, additional services, access dates and times, pages viewed or engaged with, and other actions on the Up4it Platform, including links to third-party applications. We may collect this information even if you haven’t created an Up4it account or logged in.
Device Information: IP address, hardware and software information, device event information, unique identifiers, crash data, and read receipts.
Cookies and Similar Technologies: As described in our Cookie Policy.
Payment Transaction Information: Payment instrument used, date and time, payment amount, expiration date, billing postcode, PayPal email address, IBAN, address, and other related transaction details.

1.4 Information We Collect from Third Parties.

Third-Party Applications: If you link, connect, or login to Up4it with a third-party service (e.g., Google, Facebook, WeChat), we receive information such as registration, friends list, and profile information as controlled by that service or as authorized by you via your privacy settings. If you connect a smart lock to your Up4it account, we may collect information about the smart device.
Enterprise Product Invitations and Account Management: Organizations using our Enterprise products may submit personal information to facilitate account management and invitations.
Complainants: If a user or third party submits a complaint about you, we may receive information relating to the specific complaint.

2. How We Use the Information We Collect

2.1 Provide, Improve, and Develop the Up4it Platform.

Enable access to the Up4it Platform and payments
Enable communication with others
Process requests
Perform analytics, debug, and conduct research
Develop and improve products and services
Provide customer service training
Send messages, updates, security alerts, and account notifications
Process or assess insurance claims
Determine country of residence
Personalize and customize your moment
Enable use of products and accommodation services

2.2 Safeguard the Up4it Platform and Community.

Study and combat discrimination (see Non-discrimination Policy)
Detect, prevent, assess, and address fraud and security risks
Verify or authenticate information
Conduct checks against databases and other sources
Comply with legal obligations
Protect health and well-being of Guests, Hosts, and the public
Resolve disputes
Enforce agreements with third parties
Determine eligibility for bookings
Comply with law, respond to legal requests, prevent harm, and protect rights
Enforce our Terms and Policies
Assess or evaluate interactions and information from third parties

Automated processes may restrict or suspend access to the Up4it Platform if activity poses a safety or other risk. To challenge decisions based on automated processes, contact us via the Contact Information section.

2.3 Provide, Personalize, Measure, and Improve Advertising and Marketing.

Send promotional and marketing messages
Show, personalize, measure, and improve advertising
Administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities
Analyze characteristics and preferences for marketing
Invite to events and opportunities

2.4 Analyze and Share Your Communications. We may review, scan, or analyze your communications on the Up4it Platform for fraud prevention, security investigations, risk assessment, regulatory compliance, product development, research, analytics, enforcing our Terms of Service, and customer support. For example, we scan and analyze messages to mask contact information and references to other sites, and images for illegal or inappropriate activities. Automated methods are used where possible; manual review may occur for fraud investigations and customer support. We do not review communications for third-party marketing or sell analyses. Communications may be shared as set out in the “Sharing and Disclosure” section.

2.5 Provide Payment Services.

Detect and prevent money laundering, fraud, abuse, and security incidents
Comply with legal and compliance obligations
Provide and improve Payment Services

3.1 Sharing With Your Consent or at Your Direction. Where you provide consent or direct us to share your information, we share as described at the time of consent or choice.

3.2 Who We Share With.

Other Members: To facilitate interactions, we share information such as your name, profile picture, read receipt information, and message content.
Corporate Affiliates: We may share personal information within our corporate family, including The Corner Inc., which provides technical infrastructure for Up4it.

3.3 Why We May Share Your Information.

Build Your Public Profile: Information you share publicly may be indexed through third-party search engines. Some information may be publicly visible, such as listing pages, event locations, calendar availability, profile photo, aggregated demand information, and content you make available to the public.
Comply with Law, Respond to Legal Requests, Prevent Harm, and Protect Our Rights: We may disclose your information to courts, law enforcement, governmental or public authorities, tax authorities, authorized third parties, or other Members, as required or permitted by law. More information on Up4it’s Law Enforcement Guidelines here.
To Tax Authorities: Where legally required, we may disclose Hosts’ and/or Guests’ information to relevant tax authorities.
Notification: Where appropriate and/or legally required, we may notify Members about legal requests unless prohibited or if notice would create risk.
Effectuate Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency, we may sell, transfer, or share assets, including your information. You will be notified before your personal information is transferred and becomes subject to a different privacy policy.

4. Third-Party Partners and Integrations

4.1 Linking Third-Party Services. You can link your Up4it account with certain third-party services, such as social networks. Information provided from linking accounts may be published on your public profile, stored, processed, and transmitted for fraud prevention, security investigations, and risk assessment. Publication and display of information is subject to your settings and authorizations.

4.2 Third-Party Service Terms. Parts of Up4it may link to third-party services. Up4it does not own or control these third parties. Your use of these services is subject to their privacy policies, including Google Maps/Earth Additional Terms of Use, Google Privacy Policy, Google Partner Sites, and Stripe Privacy Policy.

5. Your Rights

You can exercise any of the rights described in this section consistent with applicable law. See here for information on data subject rights requests and how to submit a request. We may ask you to verify your identity and request before taking further action.

5.1 Managing Your Information. You can access and update some of your personal information through your Account settings. You are responsible for keeping your personal information up to date.

5.2 Access and Portability. In some jurisdictions, you may request copies of your personal information or information about how we handle your personal information, request copies in a structured, commonly used, and machine-readable format, and/or request transmission to another service provider, where technically feasible.

5.3 Erasure. In some jurisdictions, you can request deletion of your personal information. If you request deletion, or if your account is suspended, terminated, or voluntarily closed:

Legitimate Business Interests: We may retain personal information as necessary for legitimate business interests, such as prevention of money laundering, fraud detection and prevention, and enhancing safety.
Legal, Tax, Reporting, and Auditing Obligations: We may retain and use personal information to comply with legal, tax, reporting, and auditing obligations.
Shared Information: Information you have shared with others may continue to be publicly visible, even after your account is canceled.
Residual Copies: Residual copies of your personal information may not be removed from our backup systems for a limited period of time.

6. Security

While no organization can guarantee perfect security, we continuously implement and update administrative, technical, and physical security measures to help protect your information against unlawful or unauthorized access, loss, destruction, or alteration.

7. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time in accordance with applicable law. If we do so, we will post the revised Privacy Policy and update the “Last Updated” date at the top. In case of material changes, we will also provide notice by email at least thirty (30) days before the effective date. If you disagree with the revised Privacy Policy, you can cancel your Account. If you do not cancel your Account before the effective date, your continued access to or use of the Up4it Platform will be subject to the revised Privacy Policy.

8. Contact Information and Responsible Up4it Entities

8.1 For questions or complaints about this Privacy Policy or Up4it’s handling of personal information: Contact The Corner Inc., Legal Privacy, Rue de St-Guérin 6, 1950 Sion or by emailing info@the-corner.io

8.2 For payments related matters: Contact The Corner Inc., Legal Privacy, Rue de St-Guérin 6, 1950 Sion or by emailing info@the-corner.io

9. Definitions

Undefined terms in this Privacy Policy have the same definition as in our Terms of Service (“Terms”).