Law Enforcement Requests

The following information is provided for law enforcement entities that seek information about users of the Up4it platform (i.e., would like to submit a “Law Enforcement Request”). All other requests for information regarding the Up4it platform, including user questions regarding reservations and user information, should be directed to our Customer Support team. We reserve the right to make changes to the information on this page at any time without notice. You should check this page each time you’re making a Law Enforcement Request.

1. Information available from Up4it

Up4it collects user information in accordance with our terms of services, privacy policy, and the GDPR data processing agreement.

2. Up4it user notification policy

Swiss law requires that a user be notified if an authority makes a request for their private data and such data is to be used in a criminal proceedings. However, in certain situations, notification can be delayed. The following are examples of such cases:

• Where providing notice is temporarily prohibited by the Swiss legal process itself, by a Swiss court order, or applicable Swiss law
• Where, based on information supplied by law enforcement, we, at our absolute discretion, believe that providing notice could create a risk of injury, death, or irreparable damage to an identifiable individual or group of individuals

As a general rule, though, targeted users will eventually be informed and afforded the opportunity to object to the data request, either to Up4it or to the Swiss authorities.

3. Requesting assistance

Whether you’re a Swiss or a foreign law enforcement agency, we recommend that you contact us at info@the-corner.io to inquire whether a formal request would likely lead to results or to the preservation of data anticipated. We’ll generally respond to you within one business day. More critical cases will automatically be given higher priority by our team.

We recommend that law enforcement agencies contact us directly beforehand because it allows for efficient communication and action. Our legal team will be able to advise you on whether or not we’ll be able to assist you with your particular case, and assist with the preservation of data if we believe that your request will be validated by Swiss authorities. For example, in ransomware cases, we can preserve information about which victims contacted the suspect, so that victims can be notified.

Depending on the nature of your case and which country the request is originating from, Up4it may redirect you to competent Swiss authorities in order to respect the relevant Mutual Legal Assistance Treaty (MLAT) or your local international police cooperation organization. If you’re requesting that an email address being used for phishing, spamming, or abuse be disabled, we can generally assist without requiring a Swiss court order. Please address any request for suspension with relevant evidence to info@the-corner.io.

Please note that in no case will Up4it provide you with data directly following contact. If any data can be requested, it will always be transmitted through the Swiss authorities.

4. Required information

We’ll be unable to inform about or preserve data in relation to overly broad or vague requests. All requests must identify requested data with particularity and include the following:

• The name of the issuing authority, name and badge or ID number of responsible agent, email address from a law enforcement domain, and direct contact phone number
• The specific Up4it account suspected of illegal activities (or link in case of Up4it Drive)
• A copy of the police report or court order (either foreign or domestic)
• A copy of the MLAT or international assistance request (if available)

Any requests must be submitted by emailing info@the-corner.io