Moments Participant Refund Policy

Up4it is committed to fostering safe, respectful, and reliable interactions through our platform. This Participant Refund Policy outlines the limited circumstances under which a participant may request a refund related to a paid Moment.

Important: Up4it provides a platform for users to create and join social events (“Moments”). We are not a party to any financial transaction between users and do not process or guarantee refunds. All monetary transactions and refund agreements are managed solely between the users involved.

1. Eligibility for Refund Requests

Refund requests may be considered appropriate by the organizer if:

• The Moment was canceled by the organizer, and no alternative date or arrangement was offered.
• The participant did not receive the experience or service as reasonably described in the Moment details.
• The participant experienced a verified safety or accessibility issue during the Moment that prevented participation.

All refund requests must be submitted directly to the organizer of the Moment and should be made within 48 hours after the scheduled end time.

2. Ineligible Circumstances

Refunds are generally not applicable in the following cases:

• Personal schedule conflicts or change of mind.
• Weather conditions, unless the Moment was explicitly labeled as “weather-dependent.”
• Late arrival, no-show, or misunderstanding of the event location or time.

3. Process and Discretion

Organizers may, at their discretion:

• Offer a partial or full refund based on the specific circumstances.
• Propose an alternative date, experience, or credit in lieu of a refund.

Up4it strongly encourages all users to be clear in event descriptions and to communicate proactively in case of any issues. However, we do not enforce or review individual refund decisions.

4. Limit of Liability

You acknowledge and agree that:

• Up4it does not act as a payment processor or intermediary in user-to-user transactions.
• Up4it does not guarantee refunds under any circumstances.
• Users are responsible for establishing clear payment and refund expectations before confirming participation in paid Moments.
• Any disputes arising from refund expectations must be resolved exclusively between the user and the organizer.

5. Best Practices

To reduce misunderstandings and protect all participants:

• Organizers should clearly state any refund conditions at the time of posting the Moment.
• Participants should verify all details (location, time, price, expectations) before committing.
• Both parties are encouraged to use written communication within Up4it to document any agreements or changes.

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For guidance or to report concerning behavior, contact info@the-corner.io. While we do not intervene in financial matters, we take reports of misconduct or abuse seriously and may take action against accounts that violate our community standards.